Call on 0330 024 9910

We are still providing services during the lockdown. Please call for more information and costs.

Services for Case Managers

At a time when the healthcare system is under strain and people are socially isolated it is more important than ever we try to maintain continuity of care and enhance the wellbeing of our clients.

Through embracing technology The OT Practice is still able to deliver a significant scope of OT services remotely to identify recommendations and needs for new clients, as well as progress the goals of existing clients at this time of isolation.

Where clients have made progress with their rehabilitation goals, we want to avoid a deterioration or regression resulting from a significant period without therapeutic input. The need for therapeutic consistency and daily routine at this time is more important than ever.

A remote model for therapeutic delivery is one that is already widely accepted within the case management community. The role of an OT is to help a client adjust to their new normal and never has this been more poignant than in these current circumstances.

Services we are delivering remotely

These are examples of services we are delivering remotely. Please give the team a call to discuss you client's specific needs.

Video & telephonic assessments

Most of our clinical assessments including housing, hand therapy, functional and neurological rehabilitation can be completed remotely if the client has the ability and IT skills to engage or the support around them to facilitate it. The OT will complete a risk assessment to ensure clinical suitability and that the client does not fall into our essential services category, where it would be appropriate to visit the client.

Remote treatment programmes

Treatment and rehabilitation programmes can be delivered remotely to the client via video meetings. Interventions remain client centred and goal orientated, although likely to reflect client needs relevant to the current social restrictions.

Property reviews

Where a virtual tour is available for a property our OT can complete a feasibility assessment and report for prospective properties.

Remote support for equipment provision

Where it is clinically appropriate, we can recommend and support with equipment provision through innovative methods of practice, ensuring where equipment is needed and where practically possible, it can still be provided to clients.

Hospital discharges

Many elements of the client’s occupational therapy needs for a hospital discharge can successfully be co-ordinated remotely. For those clients with more complex needs, where a hospital discharge is required, they would meet the criteria for essential services and we would endeavour to visit the client at home. Here you can find out more about our Essential services in the community.

The step by step process

  1. Call or email the office team as normal to discuss the clinical needs of your client and request an online assessment quote.
  2. Complete your referral in the usual way.
  3. We will contact the client for an initial screening call. In this call we will complete a risk assessment to ensure the client will be able to engage with a remote assessment either telephonically or via video conference (using Zoom). If we do not feel that the client is suitable for a remote assessment either due to their emotional, physical or cognitive abilities to engage or because we consider them to be high risk we will highlight this to you. We will then discuss whether your client meets the criteria for a home visit as defined by our essential services.
  4. If during the call the OT feels it is clinically appropriate to proceed with a remote assessment, we will arrange a mutually agreed assessment time for this to take place. The OT will then provide the client details for the assessment and any preparation tasks they need to complete.
  5. The assessment will occur via the pre agreed method (telephone or video conference) and the report will be sent to you within 7 days.

Working differently

We recognise that some clients will have an existing level of technical ability themselves or through support of others. For these clients it will be relatively straightforward, however for others it will be more unfamiliar and will require time and support from us, both for set up and the acclimatisation, before we are in a position to maximise any therapeutic benefit. This is part of our role and would often contribute to part of our assessment. There are a variety of tools and techniques available to us to ensure the success of remotely delivered intervention. To find out more about how we complete remote assessments and input see our OT Practice Online page.


Through the remote model, the timeframe between referral and assessment can be significantly reduced, offering clients more immediate access to therapeutic support. The assessments will be broken down into the initial screening call and the online assessment as detailed above with the initial call happening as soon as possible following referral. It is important to have time between the initial call and the assessment to allow the client to prepare, this typically would be no more than 2 working days.


We are offering assessments and interventions remotely, as the referrer you will still receive all documents that we would normally provide had the sessions been face to face. These include an assessment report, quotes to implement recommendations and in the case of on going treatment programmes, progress reports and monthly invoices.

Duty of care

During this time we recognise that your clients are likely to have a heighted sense of anxiety and possibly loneliness. As healthcare professionals, our first priority is to ensure that clients are safe and well. If we identify during our initial call that the client is need of emotional or physical support we will discuss this with you and provide advice and guidance to the client where we can.

Find out more about how remote assessments work and technology requirements

You can also visit our main page to find out more about how we work with Case Managers.