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We are still providing services during the lockdown. Please call for more information and costs.

Services for Private Clients & Charities

At a time when the healthcare system is under increased strain, access to public services are restricted and people are feeling socially isolated, it is more important than ever, that we try to preserve independence and safety within the home.

Through embracing technology The OT Practice is able to deliver a significant scope of occupational therapy services remotely. We can deliver services to private clients and their families, charities who are seeking support for beneficiaries, legal practices/advocates or any organisation supporting an individual.

Services we are delivering remotely

These are examples of services we are delivering remotely. Please give the team a call to discuss you client's specific needs.

Family consultations

With families unable to visit parents and grandparents it can be worrying knowing loved ones are struggling with day to day activities. We are offering up to one hour telephonic consultation with a highly experienced occupational therapist to discuss any concerns you have regarding a family members ability to manage at home during these difficult times. The OT will be able to provide tailored and bespoke advice including practical strategies that are unique to your parents / grandparents situation. We will summarise our discussions and recommendations in writing for you after the call.

Video & telephonic assessments

Most of our clinical assessments can be completed remotely if the client has the ability and technical capability to engage or or they have support with them to help facilitate. We can also complete assessments telephonically where a client is not able to engage with video technology. The OT will complete a risk assessment to ensure clinical suitability and that the client does not meet the criteria for our essential services category, where it would be appropriate to visit the client.

The assessment process will be split into an initial preparatory call followed by a video meeting or phone call. The OT will provide immediate and practical advice and strategies to mitigate risk and promote independence. Video and telephonic assessments are open to all private individuals, organisations and charities where there is an occupational therapy need. To find out more about how we conduct remote assessments and input see our OT Practice Online page.

Remote treatment and rehabilitation programmes

Treatment and rehabilitation programmes can be delivered remotely via video meetings. The programmes will remain client centred and goal orientated, although likely to reflect client needs relevant to the current social restrictions.

Remote support for equipment provision

Where it is clinically appropriate, we can recommend and support with equipment provision through innovative methods of practice, ensuring where equipment is needed and where practically possible, it can still be provided to clients.

Hospital discharges

We recognise the importance of reducing the number of clients in an acute hospital setting and the challenges that arranging a rapid discharge can bring. Many elements of the client’s occupational therapy needs for a hospital discharge can successfully be co-ordinated remotely and our hospital discharge service is designed to provide this support and guide families through the process. For those clients with more complex needs, where a hospital discharge is required, they would meet the criteria for essential services and we would endeavour to visit the client at home. Here you can find out more about our Essential services in the community.

Routine Planning

In this current time of isolation it is important that clients of all ages have meaningful activities and routines to fill their days. For younger clients, who were previously accessing community services or in employment, it can be a challenging time to find meaningful daily activities to engage with. With the temporary elimination of access to day centres, colleges, work and social activities, it can seem overwhelming for clients to plan and manage their time. During an assessment the OT will work with the client to establish goals and interests to create a bespoke daily routine with flexibility built in that provides focus and engagement for the client.

The step by step process

  1. Call or email the office team to discuss the needs of your client, yourself or your family member. We will send you a quote and referral form for the relevant service.
  2. Complete the referral form we send you.
  3. We will then contact the client, you or your family member (depending on the service requested). If we are providing an assessment we will be in touch for an initial screening call. In this call we will complete a risk assessment to ensure the client will be able to engage with a remote assessment either telephonically or via video conference (using Zoom). If we do not feel that the client is suitable for a remote assessment either due to their emotional, physical or cognitive ability to engage or because we consider them to be high risk we will highlight this. We will then discuss whether you / they meet the criteria for a home visit as defined by our essential services.
  4. If during the call the OT feels it is clinically appropriate to proceed with a remote assessment, we will arrange a mutually agreed assessment time for this to take place. The OT will then provide details for the assessment and any preparation tasks required.
  5. The assessment will occur via the pre agreed method (telephone or video conference) and the report will be sent within 7 days.

Working differently

We recognise that some people will have a good level of technical ability themselves or through the support of others. In these situations arranging a video call will be relatively straightforward, however for others it will be more unfamiliar and will require time and support from us, both for set up and the acclimatisation, before we are in a position to maximise any therapeutic benefit. This is part of our role and would often contribute to part of our assessment. There are a variety of tools and techniques available to us to ensure the success of remotely delivered intervention. To find out more about how we conduct remote assessments and input see our OT Practice Online page.


Through the remote model, the timeframe between referral and assessment can be significantly reduced, offering clients more immediate access to therapeutic support. The assessments will be broken down into the initial screening call and the online assessment as detailed above with the initial call happening as soon as possible following referral. It is important to have time between the initial call and the assessment to allow the client to prepare, this typically would be no more than 2 working days. For family telephonic consultations, these are able to happen in a timely fashion and possibly on the same day as the referral being completed.


If we are completing an assessment we will return the report within 7 days with our recommendations. If we are completing a family consultation we will submit a written summary within 2 working days.

Duty of care

During this time we recognise that clients are likely to have a heighten sense of anxiety and possibly loneliness. As healthcare professionals, our first priority is to ensure that clients are safe and well. If we identify during our initial call that the client is need of emotional or physical support we will provide advice and guidance where we can.

Find out more about how remote assessments work and technology requirements

You can also visit our main pages to find out more about how we work with Private Individuals and Charities.