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Key Accounts: Building for the future

by Giles Thompson

We are transforming our Key Account team – are you interested in joining us? Read on to find out more about our plans and the opportunities available.

Over the last few years our Key Accounts division has experienced significant growth and now we are looking to build for the future. The OT Practice has been built on a foundation not only of clinical excellence, but also impeccable customer service and support for our clients that goes the extra mile.

To ensure that quality and integrity is maintained as we grow, we are looking to reorganise and build out our Key Accounts team, ensuring the experience our clients receive is at the heart of these developments.

Going forwards our Key Accounts Division will be led by a dedicated Director, reporting to the Group Operations Director, as well as reorganising our team within the division to be market specific to ensure our clients and their beneficiaries receive dedicated expert knowledge with each field.

To support these changes and build solid foundations for future growth we are looking to hire a number of new roles:

Project Delivery Managers
This is a newly created role to provide senior level project management, including the coordination and management of our Account Executives/Account Managers, within our high growth markets (eg Local Authorities). This role is ideal for a seasoned senior project manager who is adept at overseeing multiple concurrent projects or someone with programme management experience. Read more here: Project Delivery Manager job description

Account Executives / Senior Account Executives / Account Managers
We are seeking a number of Account Executives/Account Managers with various levels of experience. The Account Executive/Manager will be dedicated to a particular market and will be the primary point of contact for the clients assigned to them with regards to service delivery and day to day project management. Read more here: Account Executive job description

Client Relationship Managers
In addition to the team dedicated to the delivery of services, we are looking to hire Client Relationship Managers to ensure we are always meeting the needs of our clients, as well as supporting our delivery teams throughout the lifecycle of our projects. Our Client Relationship Managers will be responsible for looking after our clients from initial enquiry thought to contract or project completion, ensuring service levels are met, problems are solved and clients are happy. Read more here: Client Relationship Manager job description

Resource Manager
A key part of all our projects and contracts is ensuring they are well planned and fully resourced. So as part of our project mobilisation team within the Key Accounts Division, we are seeking a Resource Manager. In addition the Resource Manager will operate across all areas of the business, working closely with our network of OTs, our business development team and clinical delivery teams to make sure we are effectively coordinating the needs of our clients current and future, as well as ensuring our OTs receive the opportunities most suited to their skills and capacity. Read more here: Resource Manager job description

If you take pride in your work and are willing to go the extra mile for your customers, then we would love to talk to you about the opportunities we have available. You can find out more about all roles available on our careers page at: or email us at or call us on 0330 024 9910.

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